Frequently Asked Questions (FAQ)

Welcome to Radiant Nail! We’re here to make your shopping experience smooth and stress-free. Below are answers to some of the most common questions. If you still need help, feel free to contact us anytime.

🛡️ Is shopping on Radiant Nail secure?

Yes, absolutely. We use SSL encryption and follow strict data protection protocols to ensure your information is safe and confidential. Your payment and personal details are handled securely and are only accessible to authorized personnel.

📧 For concerns, contact us at: readieantenailsandjemsco.786@gmail.com

🛒 How do I place an order?

Follow these easy steps:

  1. Browse products in Skin Care, Jewelry, Perfume, Watches, or Gadgets.

  2. Click “Add to Cart” on the items you like.

  3. Once done, go to your Cart.

  4. Click “Proceed to Checkout.”

  5. Fill in your shipping details and select your payment method.

  6. Click “Place Order.”

You’ll receive an order confirmation by email, SMS, or WhatsApp.
Cash on Delivery (COD) is available in the UAE.

❌ How do I cancel my order?

  • If your order hasn't been processed yet, you can cancel it within 1 hour.

  • Call or message us directly if you ordered as a guest.

  • You may also cancel during the confirmation call before dispatch.

📞 Contact: +92 370 0204360

🔁 What is your return policy?

We accept returns for items that are damaged, defective, or incorrect, as long as you notify us within 24 hours of delivery.
For more details, visit our Return Policy page.

💸 What is your refund policy?

Refunds are processed within 5–10 business days after we receive and inspect the returned item.
Visit our Refund Policy for more details.

🚚 What are your shipping costs?

  • UAE & KSA: Free shipping on all orders

  • Other GCC Countries: Shipping fees are calculated at checkout based on your location and order weight

📦 Which courier services do you use?

We ship through trusted delivery partners like:

  • Aramex

  • DHL

  • SMSA Express

  • Local UAE & KSA logistics providers (depending on location)

⏱️ What is your delivery time?

  • UAE Orders: 2–5 working days

  • KSA & GCC Orders: 5–10 working days

Delivery may vary slightly due to product availability, public holidays, or customs delays.

📋 What if a product is out of stock?

No worries! Just contact us via phone or email, and we’ll help you with pre-order options or notify you once the item is back in stock.

🤝 Still need help?

We’re always here to assist you.

📞 +92 370 0204360
📧 readieantenailsandjemsco.786@gmail.com